Last Updated: 2nd January 2026
Welcome to Loti Connect.
These Terms & Conditions govern your use of our website, WhatsApp services, and lead marketplace platform.
By accessing or using Loti Connect, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
“Platform” refers to Loti Connect’s website and WhatsApp services.
“Provider” means businesses or professionals receiving leads.
“Buyer” means any individual or business submitting a request.
“Lead” means a customer request shared with a provider.
“Pay-per-lead” model means providers pay for leads they accept.
Loti Connect is a lead marketplace.
We do not provide the services or products that providers deliver.
We match buyer requests to relevant providers and facilitate communication.
We are not responsible for:
Quality or delivery of provider services
Pricing agreements between buyer and provider
Disputes, refunds, or outcomes of any transaction
All agreements between buyers and providers happen outside of Loti Connect.
To use Loti Connect as a provider, you agree to:
Provide accurate and truthful information about your business
Respond to leads in a timely manner
Only use buyer details for the intended purpose
Respect customer privacy and data protection laws
Not harass, spam, or misuse buyer information
Not resell Loti Connect leads to third parties
Violations may result in suspension or permanent removal.
Leads are delivered via WhatsApp.
A valid lead may include:
Customer contact information
Service or product requested
Location
Budget or price range
Timeline or urgency
Providers may:
Accept a lead (payment required)
Ignore a lead (no charge)
Pause lead delivery at any time
Each lead is shared with up to 3 relevant providers
to give buyers options and providers fair opportunities.
Providers pay per accepted lead.
Pricing varies depending on category or exclusivity.
Payment is due immediately upon accepting a lead.
Failure to pay may result in:
Account suspension
Blocking from future leads
Collection actions if necessary
We may adjust pricing.
Providers will be notified in advance.
While we work to provide high-quality leads, we do not guarantee:
Minimum number of leads
Conversion or sales outcomes
Customer reliability
Accuracy of buyer information
Providers use the platform at their own risk.
Invalid or fraudulent leads can be disputed for review.
If a provider believes a lead was invalid, they may dispute within 48 hours of delivery with supporting evidence.
We will review and make a final determination.
Our decision is final.
You agree NOT to:
Misrepresent your business or identity
Use automated bots to collect buyer information
Promote illegal activity
Discriminate or harass buyers
Copy or reverse-engineer our systems or content
Circumvent the payment model
Violation may lead to:
Removal from the platform
Legal or financial action
All platform assets including:
Branding, name, logo
Matching methodology
Lead routing structure
Marketplace categories
Messaging scripts and automation
…are the intellectual property of Loti Connect.
You may not copy, reproduce, or distribute these materials without permission.
We handle personal data in accordance with our Privacy Policy.
By using our service, you consent to the use of your information for lead delivery and verification purposes.
Loti Connect may integrate with services like:
WhatsApp / Meta
Payment gateways
Analytics services
We are not responsible for issues arising from external platforms.
We may modify, suspend, or terminate services at any time without liability, including for:
Maintenance
Technical issues
Misuse of platform
Business model changes
We reserve the right to suspend or terminate any account at our discretion, including for:
Non-payment
Abuse or fraud
Violation of these Terms
Users may request account deletion at any time.
Loti Connect is not liable for:
Loss of revenue, profit, or business
Damages from decisions based on lead information
Service failures due to third-party tools
Misuse of data by providers or buyers
Our total liability is limited to the amount paid by the provider in the last 30 days.
These Terms are governed by the laws of Lesotho.
Any disputes will be resolved under its jurisdiction.
We may update these Terms at any time.
Continued use of the platform means you accept any changes.
Below is a rewritten + integrated version of the text you shared, formatted professionally so you can add it directly into your Terms & Conditions under two new sections:
When a buyer contacts Loti Connect (via WhatsApp, call centre, or website) requesting a service, the lead is forwarded to up to 3 relevant providers.
If the buyer is already known to you or is an existing client, the request is still considered a chargeable lead, as Loti Connect facilitated the connection.
If you are running your own marketing campaigns and happen to receive the same lead independently, this will not qualify for a refund or credit, as buyers may contact multiple providers when comparing options.
Lead acceptance is optional. However, once accepted, payment for the lead is required and cannot be reversed.
Account credits, prepaid balances, or unused lead slots that remain inactive for 30 days may be placed on a waiting list. Reactivation may require reapplication or verification based on availability.
If your company closes down, you may request to transfer your remaining prepaid leads or account balance to another verified business, subject to approval by Loti Connect.
If you expand into a new location, city, province, or service area, unused leads cannot be transferred, refunded, or reassigned to the new region.
In the case of serious injury or disability, we may pause your campaign or transfer your leads to another verified company of your choice. Documentation may be required.
In the case of death, the family or estate may request access, transfer, or credit of remaining prepaid leads upon providing an official death certificate.
Loti Connect operates on a pay-per-lead model. Accepted leads are non-refundable unless proven invalid under the lead validity criteria (see Section 4).
Advertising costs, campaign setup fees, or custom onboarding services are non-refundable, as expenses are incurred upfront.
Refunds, where applicable, will only be processed to a bank account that:
Matches the registered company details
Matches the ID of the account holder
Has an official certified bank confirmation letter
Refunds may take up to 72 hours to reflect once processed.
In the case of death of an account holder, refunds or lead credits may be issued to a legally recognized next of kin or approved representative.
Loti Connect reserves the right to refuse refunds or credits if:
Fraudulent claims are suspected
Lead usage records contradict the claim
Documentation is incomplete or unverifiable
For support or questions:
Email: help@loticonnect.com
WhatsApp: +266 5800 1993
