Last Updated: 1st January 2026
Welcome to Loti Connect.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you interact with our platform, website, and WhatsApp services.
By using Loti Connect, you agree to the practices described in this policy.
Loti Connect is a WhatsApp-based lead marketplace where customers request services and providers receive those requests.
Website: www.loticonnect.com
Contact Email: help@loticonnect.com
WhatsApp Support: +266 5800 1993 | +266 5864 6464
We collect the following types of information:
Name / Business Name
Phone number / WhatsApp number
Email address
Location (City/Town)
Category of service or product
Budget/Price range (if shared)
Any additional details you send through WhatsApp or website forms
Device and browser type
IP address and approximate location
Website usage data (via cookies or analytics)
For service providers, we may also collect:
Business verification details
Service categories and pricing
Lead acceptance history
Payment records (no card details stored)
We use your information to:
Match buyers with relevant service providers
Deliver lead information via WhatsApp
Improve the accuracy of provider matching
Administer payments for accepted leads
Provide support and respond to inquiries
Improve and develop our product and services
Prevent fraud, spam, and misuse of the platform
We do not sell personal information to third parties.
We only share information when necessary, such as:
Buyer details are shared only with up to 3 relevant providers, strictly for the purpose of fulfilling the request.
Payment processors (e.g. mobile money, gateways)
Analytics / messaging tools
Customer support tools
We may share information if required by law or for safety reasons, including fraud investigations.
You have the right to:
Request a copy of your data
Correct inaccurate information
Request deletion of your data
Opt-out of marketing messages
Pause or delete your Loti Connect account
To exercise your rights, contact us at +266 5800 1993 or help@loticonnect.com
We use reasonable security measures to protect your data including encrypted databases and secure communication channels.
However, no system is 100% secure.
By using our service, you acknowledge that data transmission via WhatsApp or the internet carries inherent risks.
When a provider accepts a lead, payment may be processed via:
Mobile Money (M-Pesa / EcoCash)
Bank Transfer
Payment Gateways
We do not store credit/debit card numbers on our servers.
If we use cookies on our website, they are used to:
Improve functionality
Analyze website usage
You can disable cookies in your browser settings.
By providing your phone number, you consent to:
Receiving WhatsApp messages related to onboarding and leads
Service updates and essential notifications
Optional promotional messages (opt-out anytime)
We retain personal information only for as long as necessary to:
Provide our service
Comply with legal or financial obligations
Resolve disputes
Request account deletion anytime.
Our website may link to other websites.
We are not responsible for their privacy practices.
Review their policies before sharing information.
Loti Connect is not intended for children under 18.
We do not knowingly collect information from minors.
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a new effective date.
For questions or concerns regarding privacy or data protection, please contact us:
Email: help@loticonnect.com
WhatsApp: +266 5800 1993
